FAQ

I want to return a product

Send us the products you wish to return within 14 days of receipt to the following address: AVE Equestrian, Grashofweg 11b, 21698 Harsefeld, Germany. After receipt and examination, we will immediately refund you the purchase price.

I would like to exchange a product

Please use the chat at the bottom right corner of the screen for this. This allows us to ensure that the desired colour/size is still in stock.

I don't know which size fits me

Above the size selection, we have set up a size guide for you. If it doesn't appear, just ask us via chat at the bottom right corner of the screen.