Refund policy

You have the right to revoke from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date which you, or the third party you named (who is not the carrier), took possession of the goods. To perform your right of revocation, you must inform AVE GmbH, Grashofweg 11b, 21698 Harsefeld, Phone: +49 (0) 171 737 60 26, E-Mail: info@ave-equestrian.com by means of a clear statement (eg letter or e-mail) about your decision to revoke from your contract. You can use the attached example revocation form. This is not mandatory.

If you perform a revocation, we will immediately send you (for example by email) a confirmation of your cancellation. In order to maintain the revocation period, it is sufficient that you send us a notice, that you want to use your right of revocation before the revocation period expires.

Consequences of revocation

If you revoke from this contract, we will refund your payment within fourteen days (including standard delivery charges), from the day, which the notification of your revocation has reached us. Therefor we will use the same payment method you used in the original transaction, unless we have a different agreement with you. In no case you will be charged with repayment fees. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods to us immediately and in any case not later than fourteen days from the date, which the notification of your revocation has reached us .

The deadline is met, if you send back the goods before the period of fourteen days has expired. We will pay the costs of returning the goods, if you use the return label provided by us (for returns within Germany). Otherwise the return costs are to be borne by you.

You only must pay for any loss of value of the goods, if this loss of value is due to an improper examination of the nature, characteristics and functioning of the goods.

Example revocation form

If you want to revoke the contract, please fill in this form and send it back to: AVE GmbH, Grashofweg 11b, 21698 Harsefeld, Phone: +49 (0) 171 737 60 26, E-Mail: info @ ave -equestrian.com I / We hereby (*) revoke the contract concluded by me / us (*) for the purchase of the following goods (*)

- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Date
(*) Delete as appropriate

End of the information about right of revocation

Attention: The right of revocation expires prematurely in contracts for the delivery of sealed goods, which are not suitable for return for reasons of health protection or hygiene, if their seal was removed after delivery.